Email protector
The Seclore Email Protector is a Seclore add-in for Outlook and Outlook on the web (also called Outlook Web Access) that is installed with Seclore for Windows. Run the Repair Installation tool or repair your installation if you encounter any problems. If the problem persists, go through the list below to check if your issue is listed.
Outlook on the Web
The table below lists the expected behavior encountered while using the Seclore add-in for Outlook on the web.
|
Sr. No |
Browser |
Category |
Expected Behavior |
|
1 |
All |
Cannot protect body |
Option to protect email body is unavailable. |
|
2 |
All |
Uploading files directly to Outlook compose window |
Files uploaded directly to the Outlook compose section – and not to the Seclore plugin - is sent without protection. Only files uploaded to the Seclore plugin pane to the right are protected. |
|
3 |
All |
Outlook Send button does not send protected attachments |
Sending the email using the Send button of the Outlook compose window will send only those attachments that have been explicitly dragged/uploaded to the Outlook compose window. Such attachments are not protected. Files uploaded to the Seclore add-in section won’t be sent. |
|
4 |
All |
Email attachments not getting HTML wrapped |
If the file size exceeds the maximum limits of Outlook and/or the Operating System, HTML wrapping may fail. |
|
5 |
Mobile browsers |
Mobile browser support |
Mobile browsers are currently not supported |
Protected emails and attachments are "wrapped" in HTML format. This enables users (who may not have a Seclore agent) to open protected files in the browser itself. For users who have a Seclore agent installed, the behavior remains unchanged as they can open the files in the native apps. See Protecting Emails and Accessing Files Online for
more details.
The following table lists common issues encountered during "wrapping" protected files in HTML format while protecting emails.
|
Category |
Expected Behavior |
|
Right click > Print |
Choosing the Print option from the right-click context menu will print the HTML cover file contents (with the Open it now! button) and not the actual file. |
|
Cell references and links to files not working |
Since the extension changes after wrapping, this problem may occur. It can be solved by installing the Seclore agent and opening and saving the file once. |
|
Unprotecting HTML-wrapped file |
If the html extension of a HTML-wrapped files is manually removed, users won’t be able to unprotect it. |
|
Open with option |
If Seclore for Windows is installed, the Open with… option is not displayed in the right-click menu for HTML-wrapped files. |